Customer retention

Maison Montagut, Best Packaging?

Maison Montagut, Best Packaging?

Today let’s have a look at Maison Montagut online store and its package. How can you make this step a key element to retain your customer? What details will make the difference?
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Zalando X Transactional Emails

Zalando X Transactional Emails

Today let's have a look at Zalando.de transactional emails: order confirmation, shipping and refund emails.
Zalando successfully takes up the main codes of a successful communication via these transactional emails. The objective is clear: to give customers trust in the processing of their order...
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Do like them. Know first your customers and your sales will boost.

Do like them. Know first your customers and your sales will boost.

This post in 1 sentence (if you are currently in the queue of Starbucks): Understand first who are your customers, what they are looking for, and you might see your revenue boosted by 6% to 10% by providing personalized product recommendations...
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Zalando + Casper + Shopify +++ How Pure Players are shaking Brick and Mortar?

Zalando + Casper + Shopify +++ How Pure Players are shaking Brick and Mortar?

What? Stores are not being killed by online shops? Newspapers like talking about how traditionnal stores are shutting down “because of” the new era of digital shops. But what about these pure players opening Brick and Mortar prove that shopping trips are not dead? What can I do too to differentiate my brand from my competitors?...
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