1. I know the estimated delivery date.
2. I can complete my look based on the items purchased.
Objective: stay connected to the Zalando site and prepare my next purchases.
3. I can cancel my order within one hour. Objective: reassure its customers, “With Zalando I know that I can cancel my order if I am wrong”.
4. I can easily track the delivery of my order.
5. Reminder of items shipped, “I am sure they shipped the right items”.
6. I can easily contact customer service.
7. I know exactly how much will be refunded and by what payment method.
8. Highlighting of items similar to those returned. Objective: to recover a sale following a return