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Today let’s have a look at Nike.com after-sales services with their transactional emails: order and delivery follow-up, satisfaction survey, follow-up of returns and refunds.
I placed my first order on Nike.com 3 months ago and…
Today let’s have a look at Maison Montagut online store and its package. How can you make this step a key element to retain your customer? What details will make the difference?
Today let’s have a look at Zalando.de transactional emails: order confirmation, shipping and refund emails.
Zalando successfully takes up the main codes of a successful communication via these transactional emails. The objective is clear: to give customers trust in the processing of their order…
Here we go with the analysis of the product page of Everlane.com, which has become one of the online-shop regarding user experience…
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Matthias Perrot
