Matthias Perrot, Senior Product Owner eCommerce specialist
Have a look at the latest posts (in French but I’m sure you can trust your Google Translate plugin for the translations đ)
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Today letâs have a look at Nike.com after-sales services with their transactional emails: order and delivery follow-up, satisfaction survey, follow-up of returns and refunds.
I placed my first order on Nike.com 3 months ago and…
Today letâs have a look at Maison Montagut online store and its package. How can you make this step a key element to retain your customer? What details will make the difference?
Today let’s have a look at Zalando.de transactional emails: order confirmation, shipping and refund emails.
Zalando successfully takes up the main codes of a successful communication via these transactional emails. The objective is clear: to give customers trust in the processing of their order…
This post in 1 sentence (if you are currently in the queue of Starbucks):
Understand first who are your customers, what they are looking for, and you might see your revenue boosted by 6% to 10% by providing personalized product recommendations…
What? Stores are not being killed by online shops? Newspapers like talking about how traditionnal stores are shutting down âbecause ofâ the new era of digital shops. But what about these pure players opening Brick and Mortar prove that shopping trips are not dead? What can I do too to differentiate my brand from my competitors?…