Customer service

Zalando X Transactional Emails

Zalando X Transactional Emails

Today let's have a look at Zalando.de transactional emails: order confirmation, shipping and refund emails.
Zalando successfully takes up the main codes of a successful communication via these transactional emails. The objective is clear: to give customers trust in the processing of their order...
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Zendesk + Whatsapp. How to stay connected with your customers?

Zendesk + Whatsapp. How to stay connected with your customers?

One workspace. More efficient customer service. By integrating Whatsapp on their platform (powered by Smooch), Zendesk offers an awesome opportunity to get closer to your customers without the technical headache. Tracking orders, shipping changes… should be now an easy game 🙂 ...
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