Today let’s have a look at Nike.com after-sales services with their transactional emails: order and delivery follow-up, satisfaction survey, follow-up of returns and refunds.

I placed my first order on Nike.com 3 months ago and…

Today let’s have a look at Zalando.de transactional emails: order confirmation, shipping and refund emails.
Zalando successfully takes up the main codes of a successful communication via these transactional emails. The objective is clear: to give customers trust in the processing of their order…